Effective Date: July 2023

At ILHAM Australia™, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website at www.ilham.com.au (the “Website”) or engage with our services. By using our Website or services, you consent to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information: When you interact with our Website or services, we may collect personal information that you voluntarily provide, such as your name, email address, phone number, and any other information you choose to provide.

1.2 Automatically Collected Information: We may also automatically collect certain information when you visit our Website, including your IP address, browser type, operating system, referring URLs, pages visited, and other usage information. We may use cookies, web beacons, and similar technologies to collect this information.

1.3 Third-Party Analytics: We utilize third-party analytics tools, such as Google Analytics, to gather information about the use of our Website. These analytics services may collect and process data about your interactions with our Website, including your IP address, device information, and browsing behavior. The data collected is used to analyze website usage, improve our services, and enhance user experience.

2. Use of Information

2.1 Provision of Services: We may use the information we collect to provide and improve our services, respond to your inquiries, and fulfill your requests. This includes delivering requested information, sending administrative notifications, and facilitating communication between you and ILHAM Australia™.

2.2 Personalization: We may use the information to personalize your experience on our Website, tailor our content and offerings to your interests, and provide targeted advertisements and promotions that may be of interest to you.

2.3 Analytics and Improvements: The information collected through third-party analytics tools is used to analyze trends, monitor the effectiveness of our marketing campaigns, and improve our Website and services.

2.4 Legal Compliance: We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect against fraudulent, abusive, or unlawful activities.

3. Disclosure of Information

3.1 Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, conducting our services, and analyzing website usage. These providers have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2 Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or governmental regulations).

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will provide notice on our Website and notify you via email or a prominent notice on our Website if such a transfer occurs and becomes subject to a different privacy policy.

4. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Choices and Rights

5.1 Opt-Out: You may choose not to provide certain personal information or opt-out of receiving promotional communications from us. You can exercise these options by contacting us or following the unsubscribe instructions provided in our communications.

5.2 Access and Correction: You have the right to access and correct any personal information we hold about you. If you believe that any information we have is inaccurate or incomplete, please contact us, and we will promptly update or correct it.

6. Third-Party Links

Our Website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.

7. Changes to the Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. We will notify you of any changes by updating the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our Website or services after the posting of changes constitutes your acceptance of those changes.