Privacy Policy

Ilham ("Ilham", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use ilham.com.au (the "Website"), contact us, or otherwise interact with us.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are

Ilham is based in Brisbane, Queensland, Australia.

2. Personal information we collect

Depending on how you interact with us, we may collect personal information that you voluntarily provide to us or information that is automatically collected when you use our Website.

This may include:

• Your name.
• Email address.
• Telephone number.
• Business or organisation details.
• Information you provide through contact or enquiry forms.
• Information contained in communications you send to us.
• Any other information you choose to provide to us.

We may also collect certain technical information automatically when you access the Website, such as your IP address, browser type, device type, operating system, referring website, pages visited and approximate usage information.

3. How we collect information

We may collect personal information in a number of ways, including when you:

• Visit or use our Website.
• Submit an enquiry through our Website.
• Contact us by email or telephone.
• Communicate with us through other channels.
• Request information, services or assistance from us.

Where reasonably practicable, we will collect personal information directly from you.

4. How we use personal information

We may use personal information for purposes including:

• Responding to enquiries and requests.
• Providing information, products or services you request.
• Communicating with you about your enquiry or relationship with us.
• Operating, maintaining and improving our Website.
• Understanding how visitors use our Website.
• Managing our business and internal operations.
• Preventing fraud, misuse, security incidents or other unlawful activity.
• Complying with legal and regulatory obligations.
• Performing other purposes that are reasonably expected in the circumstances.

5. Cookies and analytics

Our Website may use cookies and similar technologies to improve functionality, understand Website usage and enhance your experience.

Cookies are small text files that may be stored on your device when you visit a website.

Depending on the services used on the Website, cookies may collect information such as your browser, device, pages visited and interactions with the Website.

You can generally control or disable cookies through your browser settings. Disabling cookies may affect some Website functionality.

6. Third-party services

We may use third-party service providers to help operate our Website and business. These providers may process information on our behalf.

Depending on the services implemented on the Website, third parties may include providers of:

• Website hosting.
• Website analytics.
• Email and communication services.
• Website security.
• Form processing.
• Cloud storage and business software.

We take reasonable steps to ensure that service providers handling personal information do so appropriately and in accordance with applicable privacy obligations.

7. Disclosure of personal information

We do not sell your personal information.

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

• Our employees, contractors and professional advisers.
• Website hosting and technology providers.
• Service providers that assist us in operating our business.
• Analytics, security and communications providers.
• Government agencies, regulators or law enforcement where required or authorised by law.
• Other parties where you have consented to the disclosure.

8. Overseas disclosure

Some third-party service providers we use may operate or store information outside Australia.

As a result, personal information may be disclosed to or stored in countries other than Australia.

Where applicable, we will take reasonable steps to ensure that overseas recipients handle personal information in accordance with applicable privacy requirements.

9. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include appropriate technical and organisational safeguards, access controls, secure hosting and other measures appropriate to the nature of the information we hold.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted to or from our Website.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, resolve disputes and comply with legal obligations.

When personal information is no longer required, we may securely delete, destroy or de-identify it where reasonably practicable.

11. Access to your personal information

You may request access to personal information we hold about you, subject to applicable laws and any relevant exceptions.

To request access, please contact us using the details provided below.

12. Correction of personal information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe that personal information we hold about you is inaccurate, incomplete or out of date, please contact us and request a correction.

13. Privacy enquiries and complaints

If you have a question, concern or complaint about how we handle your personal information, please contact us.

We will consider and respond to privacy enquiries and complaints within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

14. Children's privacy

Our Website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can consider appropriate action.

15. Links to other websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements or privacy practices.

Any updated version will be published on this page with an updated "Last updated" date.

17. Australian privacy law

This Privacy Policy is intended to explain our approach to handling personal information in Australia and is designed to be consistent with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent those laws apply to us.

Nothing in this Privacy Policy limits any rights you may have under applicable Australian privacy law.

18. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us.